At colourpopusshop, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund on products purchased from our website.
To be eligible for a refund, products must be unused, unopened, and in their original packaging, with all tags and seals intact. Refund requests must be submitted within 30 days of the delivery date.
To request a refund, please contact our customer service team at
[email protected] with your order number, details of the product(s) you wish to return, and the reason for your refund request. Our team will respond within 24-48 business hours to provide you with return instructions.
Once we receive and inspect your returned items (and confirm they meet the eligibility criteria), we will process your refund. Refunds will be issued to the original payment method used for the purchase, and processing times may vary depending on your payment provider (typically 3-7 business days).
Shipping costs for returned items are the responsibility of the customer, unless the return is due to a defect in the product or an error on our part (e.g., wrong item shipped).
Used, opened, or damaged products (not caused by our error) are not eligible for a refund. If you receive a defective or incorrect product, please contact our support team immediately for assistance.
